Strengthen your Customer and Account Service Management


Manila, PH – Every business endeavors to retain customers, hence, the need to create a meaningful and relevant customer retention program.

A Customer and Account Service Management Seminar will be held on May 17, 2017 at AIM Conference Center, Makati City, PH.

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This learning event discusses insights on understanding the customer journey in various stages leading towards path to purchase. It will present effective strategies on customer and account service management, tips and techniques handling customer objections/ complaints, nurturing customer engagement and relationships.

This program is good for marketers, customer service representatives, account managers and officers, sales professionals, business owners and entrepreneurs who want to delight and grow customers.

It also aims to train Customer Service Representatives and Agents, Customer Care Personnel, Sales Managers, Business Development Managers, Product Managers, Brand Managers, Marketing Managers, Fund Raisers, Account Managers, Account Officers, Sales Executives, Sales Representatives, Branch Heads, and those who are involved in selling products/services and customer service management.

Ricardo ‘Ricky’ De Vera, the resource speaker and expert, is a Certified International Trainor on Salesmanship, Leadership and Business Development and a Certified Marketing Professional. He is a Consultant on Retail, Manufacturing, Pharmaceutical, Real Estate, and Telecommunications sectors. With his background in Behavioral Psychology, he will share an unorthodox, dynamic and behavior-driven approach to Customer and Account Service Management.

The program is organized by Fiera de Manila, Inc. (

For inquiries, call: +632-8960639, 8960637, email:,
visit website:

For feedback, complaints, or inquiries, contact us.

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